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Products
Home
About MECRU
News
Solutions
Case
Service
Video
Contact Us
Recruitment

SERVICE SYSTEM

Mecru's comprehensive service system covers technical support, after-sales service support, and spare part support, which is one of the important reasons why we are appreciated by customers. Mecru always strive to provide customers with the most valuable purchasing experience.

LIFECYCLE SERVICES

Pre-sales communication: 24-hour online expert team, free consultation, exploration and scheme design services.
Scheme design: Provide targeted solutions based on the results of on-site inspection and budget.
Stock delivery: Scientific and complete product review and inspection procedures ensure fast and accurate delivery.
Installation and commissioning: the Engineer shall guide the equipment installation and production line commissioning on site to ensure the construction progress.
Technical training: including system configuration training, installation training, equipment operation training, equipment maintenance training, common troubleshooting, etc.
After sales feedback: exclusive customer service personnel, regular return visits and provide technical support at any time.

BUSINESS EXPANSION

As a powerful manufacturer of mining equipment in China, our equipment has been exported to Russia, Kazakhstan, Turkey, Iran, Ethiopia, Malaysia, India, Australia and other countries, and has been unanimously recognized and praised by customers.

AFTER-SALES GUARANTEE

Three Guarantees

In the case that the product cannot be used due to quality problems, Mecru can provide you with repair, replacement and return services to ensure your consumer rights.

One Year Warranty

If the equipment during the warranty period fails due to the quality of the machine under normal use, the user can enjoy a one-year free warranty service for the whole machine by virtue of the invoice and warranty certificate.

SPARE-PART SUPPORT

High-quality original spare parts give you a more sense of security; fast delivery, reduce downtime and maintenance time, and maximize your production efficiency.

Send Inquiry

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CONTACT US

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