SERVICE PROCESS

  • PRE-SALE SERVICES

    MECRU provides free-of-charge on-site exploration services for customers, including material testing and site evaluation. MECRU also provides complete analysis reports and project instructions to ensure that the solution design better meets customer's requirements and has higher safety.

  • SOLUTION SCHEME

    MECRU provides specialized integrated solutions for customers, presenting CAD drawings and 3D drawings of each solution. Because of enormous capability of research and development, MECRU can provide customized equipment addressing special project demands.

  • AFTER-SALES SERVICES

    The company has a mature after-sales service management system. In case of sudden failure of maikow road products, the company will dispatch experts to the site in time for service. Failure or unknown problems during use can be provided by our 24-hour after-sales

SERVICE COVERAGE

Our service runs through the whole product life cycle of pre-sales consultation, scheme design, equipment production, installation guidance and parts supply.

  • Advisory service for equipment
  • Entertain clients
  • Case to inspect
  • analysis of market
  • Site survey
  • Material identification
  • project design
  • Trial and delivery
  • Guidance construction
  • Installation instructions
  • Management training
  • Parts supply

SERVICE STANDARDS

At MECRU, service doesn't end when your equipment is delivered. We deliver value-added solutions throughout the entire process-from consultation to manufacturing, installation and commissioning services.

SPARE PARTS SUPPLY

High-quality spare parts ensure safe and stable operation of equipment. Rapid transport by air removes worry about production interruption loss. Providing accurate assessment of spare parts' consumption to ensure successful implementation of production plan. Rapid supply of high-quality spare parts to ensure continual operation of production lines so as to prevent loss.

  • jaw plate

  • single cylinder cone crusherrolling mortar wall(H)

  • single cylinder cone crusher-crushing wall

  • Impact plate

For more accessories related questions, please consult online customer service or fill in the form below

QUALITY WARRANTY

Terms of Warranty

MECRU provides a half-a-year quality warranty for its products, excluding vulnerable parts (Customers can have faulty products repaired, replaced and returned for free.) Direct expenses related to the warranty, such as, freights, charges of spare parts, and expenses for accommodation of warranty technicians shall be borne by Party B or by subtracting them from the contract specified payment for goods. Party A shall not be liable for the above-mentioned expenses and any indirect losses beyond the contract. However, Party A must dispatch technicians for instructions when Party B is responsible for the expenses for accommodation of technicians.

One-year quality warranty

For its crushers, sand-making machines, mills, and mobile crushing plants, MECRU provides a one-year warranty which becomes valid after acceptance inspection of projects. To apply for warranty, the users shall present the invoices and vouchers of warranty. The expenses for repairing the damages caused due to quality problems of the machines shall be borne by MECRU. For details, please refer to MECRU Installation Confirmation Voucher, and MECRU User Information Card.

CONTACT US

Leave your message to get professional technical support from MECRU.

0086-0371-65600333

mecru@mecrugroup.com

0086-139 3711 5575(Wechat,WhatsApp)

Dashigu Village, Guangwu Tang, Xingyang City, Henan Province

CONTACT US

Leave your message to get professional technical support from MECRU.

0086-371-65600333

mecru@mecrugroup.com

0086-139 3711 5575(wechat,Viber,Line)

Dashigu Village, Guangwu Tang, Xingyang City, Henan Province

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